Shipping & Orders

Hong Kong Orders

Commercial & Industrial Address Residential and Out-laying Islands
Orders before 11am Same day delivery 1 - 3 Working days
Orders before 4pm Next working day delivery 2 - 3 Working days
  • Orders received on weekends & public holidays will be processed on the following working day.
  • We will inform you by email or by phone if your order is out of stock.
  • Please contact us by phone (852) 3750 8345 or by email info@distexpress.hk as soon as possible if any amendment is required.
  • No changes or cancellation are allowed once order had been shipped.

Delivery

  • All deliveries are by Local Couriers, Free delivery for orders above HK$300.
  • Order below $300 need add-in HK$10 for the shipping cost. 
  • Courier Tracking numbers will be emailed to you once order is shipped.
  • Please ensure the accuracy of delivery address, incomplete or wrong address will incur additional courier charges.
  • All orders with residential or out-laying island addresses will be shipped to SF-Express.com pick-up stores only. SF-Express will send you an SMS when the shipment is ready for collection. (SF Express provides Door-to-Door Delivery Service for an additional HK$30)

Payment

  • Credit Card / Debit Card - Visa, MasterCard, American Express, Discover, JCB, Diner's Club
  • Paypal
  • P-Card (Purchasing Card)
  • Bank / ATM (Transfer / Deposit)
  • Cash / Cheque on Delivery (Only for orders with Commercial & Industrial Address)
Note : Distexpress.hk e-commerce uses 128-bit encryption SSL and is certified Level 1 PCI DSS compliant. All our Credit / Debit Card payments are processed through Paypal's secure payment gateway to ensure all sensitive data is protected. www.distexpress.hk do NOT have access to your Credit / Debit Card details.

International Orders


International Orders

Asia Pacific Rest of World
5 - 7 Working days 7 - 14 Working days
  • Orders received on weekends & public holidays will be processed on the following working day.
  • We will inform you by email or by phone if your order is out of stock.
  • Please contact us by phone (852) 3750 8345 or by email in@distexpress.hk as soon as possible if any amendment is required.
  • No changes or cancellation are allowed once order had been shipped.

Delivery

  • All deliveries are by e-commerce mail , Free delivery for orders above US$65  (around HK$500)
  • Order below US$65 (HK$500) need add-in US$10 for the shipping cost. 
  • If wanna the faster shipment just add-in US$10  upgrade DHL / TNT/ UPS  Express ship ( need time 2 - 3 days )
  • Courier Tracking numbers will be emailed to you once order is shipped.
  • All deliveries are by DHL / TNT /  HK POST
  • Courier Tracking numbers will be emailed to you once order is shipped.
  • Please ensure the accuracy of delivery address, incomplete or wrong address will incur additional courier charges.

Payment

  • Credit Card / Debit Card - Visa, MasterCard, American Express, Discover, JCB, Diner's Club
  • Paypal
Note : DistexpressHK's Shopify e-commerce uses 128-bit encryption SSL and is certified Level 1 PCI DSS compliant. All our Credit / Debit Card payments are processed through Paypal's secure payment gateway to ensure all sensitive data is protected. DistexpressHK do NOT have access to your Credit / Debit Card details.

Returns & Exchanges

  • You can exchange / return your order for up to 7 days from the purchase date.
  • Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging.
  • Exchange / return items must not fall under the list of non-refundable brands / items.
  • If possible, please email photo of product to speed up the exchange / return process.
Please note that we will not be able to provide a refund on any shipping fees charged for the original order.

Statement
www.distexpress.hk reserves the right to make changes to this website and to update its rules and regulations.
DiISTEXPRESS.HK reserves the right to change the products or services described on the website at any time.

Thank you for your support.

DiISTEXPRESS (Hong Kong) Limited
Room C, 5 / F, Jincheng Industrial Building, 1-11 Kwai Wing Road, Kwai Hing, Hong Kong.
Customer Service Hotline: (852) 3750 8321 Email: info@distexpress.hk

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