Refund and Exchange Policy
We do NOT offer refunds for purchases from us or any of our retail channels.
However, we do accept exchanges.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase from our authorized retail partners.
There are certain situations where exchanges are not granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
To exchange your product, you should send your product to:
5C, Kam Shing Ind Bldg, 1 Kwai Wing Road, Kwai Hing, Hong Kong.
SIGN UP TODAY
Share our journey and save 10% on your first order!
You'll also be in the running for a backpack giveaway.